Google Sheets Integration

Integrate Helpscout with Google Sheets

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    In today's fast-paced business environment, integrating Helpscout with Google Sheets has become a vital strategy for enhancing customer service operations. Combining Helpscout's robust platform features with Google Sheets' intelligent data management capabilities allows for seamless collaboration, real-time editing, and sophisticated analysis without the need for coding. This integration not only helps in reducing email volume, thereby improving service efficiency, but also enables businesses to leverage Helpscout's customer service prowess alongside Google Sheets' automation and app-building features, creating a powerful tool for customer support and data-driven decision making.

    On this page, we'll delve into the reasons to integrate Helpscout with Google Sheets, outline the essentials for setting up the integration, and provide a step-by-step guide on how to merge these two powerful tools. We'll also explore various use cases to illustrate the practical benefits of this integration, offer troubleshooting tips for common issues, and answer frequently asked questions to ensure a smooth and effective Helpscout and Google Sheets integration process.

    Reasons to Integrate Help Scout with Google Sheets

    • Automate workflows to streamline business processes and reduce manual tasks.
    • Enhance lead management by synchronizing data between Help Scout and Google Sheets.
    • Simplify data entry, ensuring efficient and accurate data management.
    • Improve end-to-end processes by connecting customer interactions with data analysis tools.
    • Boost lead conversion through better tracking and management of customer information.
    • Collect Webflow form responses directly in a Google Sheet for easy access and organization.
    • Create a new Google Sheets row automatically for every new document added to a Firebase collection.
    • Schedule Microsoft Outlook calendar events seamlessly from Google Sheets data.
    • Gain automated insights from data to make informed business decisions.
    • Save time by reducing the need for multiple logins and streamlining user management.
    • Enhance security by managing access through Google's robust security protocols.
    • Facilitate easy sign-in with Google credentials for a smoother user experience.
    • Automatically import Google Workspace users into Help Scout to keep customer support teams up to date.

    Setting Up Help Scout Google Sheets Integration

    To establish the integration between Help Scout and Google Sheets, you need to follow a series of steps that will enable a smooth transfer of data between the two platforms. This setup will facilitate the import of Google Apps users into Help Scout and expedite the creation of new user accounts by leveraging your Google login. Below is a step-by-step guide outlining the essential components and actions required to achieve this integration.

    1. Create a Google Sheets script to enable data import from Help Scout.
    2. Write the necessary script code to perform the data import into Google Sheets.
    3. Configure the script to execute at one-minute intervals by setting up an automated trigger.
    4. Utilize the Help Scout API explorer or a Postman collection to understand the available data for import.
    5. Consider using Actiondesk as an alternative to manually navigating API documentation.
    6. Explore existing Google Sheets Add-Ons that could assist in script management, though be aware of potential reliability issues.

    Integrating Help Scout with Google Sheets

    There are multiple methods to integrate Help Scout with Google Sheets, each suited for different levels of technical expertise and needs. Whether you are looking to manage scripts yourself, use a convenient Add-On, or opt for a more robust solution, there is an approach that can fit your requirements.

    Using Google Sheets Scripts

    To integrate Help Scout with Google Sheets through a custom script, start by creating and naming a new Google Sheet. You will then need to navigate to Extensions > Apps Script to create and name a new script. This script will be responsible for importing data from Help Scout. Begin by reviewing the Help Scout API documentation, use tools like the API explorer or Postman to understand what data is accessible, and then write code to hardcode the header column of the data into your Google Sheet.

    Setting up an Automated Trigger

    Once your script is written, the next step is to automate its execution. You can create a trigger in the Apps Script interface by going into Triggers, adding a new trigger, and configuring it to run the updateData function on a time-driven, every-minute schedule. This will ensure your data from Help Scout is consistently updated in your Google Sheet.

    Using Google Sheets Add-Ons

    If managing a script is not your preference, consider using an already-built Google Sheets Add-On. This method simplifies the process by allowing you to connect Help Scout with Google Sheets without writing custom scripts. Some Add-Ons enable the data to be imported into Google Sheets with just a few clicks.

    Opting for Actiondesk

    For those seeking a more durable solution than a Google Sheets Add-On, Actiondesk can be a viable alternative. It offers a more robust way to manage your data by connecting with Help Scout and providing advanced features for data manipulation and reporting.

    Alternative: Using Sourcetable

    An alternative to using a direct integration or an Add-On is to utilize Sourcetable. Sourcetable facilitates syncing your live data from almost any app, including Help Scout, or database directly into a user-friendly interface, which can be particularly beneficial for those seeking an easy-to-use data management solution.

    Common Use Cases

    • H
      Google Sheets Integration
      Automate workflows by connecting help scout with google sheets
    • H
      Google Sheets Integration
      Create conversations in help scout from new or updated rows in google sheets
    • H
      Google Sheets Integration
      Add new assigned conversations in help scout to google sheets as rows
    • H
      Google Sheets Integration
      Create or update help scout customers from rows in google sheets
    • H
      Google Sheets Integration
      Automate lead management by syncing data between help scout and google sheets

    Frequently Asked Questions

    Can Help Scout be directly integrated with Google Sheets?

    Help Scout does not offer a native integration with Google Sheets. However, you can use Zapier to create automations between Help Scout and Google Sheets or use Coupler.io to import data from Help Scout to Google Sheets without coding.

    How can I automate the export of Help Scout data to Google Sheets?

    You can use the Help Scout to Google Sheets template to set up recurring exports from Help Scout to Google Sheets, or use Zapier to automate tasks like creating new Google Sheets rows from new Help Scout conversations.

    Does using Coupler.io to connect Help Scout to Google Sheets require coding?

    No, using Coupler.io to connect to the Help Scout API and import data into Google Sheets does not require coding.

    How do I maintain Help Scout integration with Google Sheets using Coupler.io?

    The access token from Help Scout for the Coupler.io integration expires after 48 hours, so you will need to renew it regularly to maintain the integration.

    Can I use Google single sign-on (SSO) with Help Scout?

    Yes, the Help Scout app can be installed in the Google Workspace Marketplace to allow secure login to Help Scout with a Google account using Google SSO, available to any Help Scout account with API access.


    Integrating HelpScout with Google Sheets empowers your customer service team to leverage the robust, collaborative features of Sheets, enhancing the efficiency of your workflows, reporting, and customer management. With Google Sheets, you can access your customer service data from any device, analyze it in conjunction with Google Forms, and maintain the utmost security with encrypted and regulated data management. However, for even smoother operation and better integration, consider using Sourcetable. Sourcetable seamlessly synthesizes these functionalities into one streamlined platform, bypassing the need for separate applications. Sign up for Sourcetable today and elevate your customer service to the next level.

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