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Google Sheets Integration

Integrate Freshdesk with Google Sheets

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    Unlock the full potential of your customer support and data management with the powerful integration of Freshdesk and Google Sheets. By combining Freshdesk's comprehensive helpdesk system, including its advanced configurations and reporting features, with the versatile and accessible Google Sheets, your team can enhance collaboration, streamline workflows, and leverage real-time data analysis. This integration allows for a seamless flow of information, ensuring that every customer interaction is tracked and utilized for strategic decision-making. Embrace the synergy of Freshdesk and Google Sheets to elevate your customer service experience.

    On this page, we'll delve into why integrating Freshdesk with Google Sheets is a transformative move for your business, outline the essential requirements to set up the integration, guide you through the step-by-step process of integrating the two platforms, and explore various use cases that demonstrate the integration's practical benefits. Additionally, we'll provide assistance for troubleshooting common issues that may arise with your Freshdesk-Google Sheets integration, and wrap up with a Q&A section to address any lingering questions you might have. Begin your journey towards a more connected and data-driven customer support system today.

    Reasons to Integrate Freshdesk with Google Sheets

    • Automates workflows, reducing the need for manual data entry and increasing efficiency.
    • Allows for instant formatting of spreadsheet rows when new tickets or notes are created in Freshdesk.
    • Instantly adds rows to Google Sheets for new Freshdesk tickets or notes, ensuring real-time data synchronization.
    • Enables the creation or updating of Google Sheet rows automatically for new notes from Freshdesk tickets.
    • Adds new Freshdesk contacts directly into Google Sheets rows, streamlining contact management.
    • Facilitates the creation of Freshdesk contacts from new or updated Google Sheets rows, simplifying customer engagement.
    • Provides the ability to create new tickets in Freshdesk directly from Google Sheets, enhancing customer support.
    • Supports capturing customer information efficiently from Freshdesk into a Google Sheet for better data organization.
    • Allows for the easy creation of Google Sheets rows for new Freshdesk tickets, keeping track of customer issues.
    • Utilizes automated lead management by integrating Google Sheets and Freshdesk, optimizing sales processes.

    Setting Up the Integration Between Freshdesk and Google Sheets

    Integrating Freshdesk with Google Sheets can streamline your customer support operations by automating data retrieval and management processes. Whether you choose to write a custom script, use a Google Sheets add-on, or employ a service like Zapier, the setup requires a few essential steps. We will go through the necessary components to establish this integration successfully.

    1. Decide on the integration method by choosing between writing a custom Google Sheets script, using an available Google Sheets add-on, or employing a third-party automation tool like Zapier.
    2. If opting for a script, write a Google Apps Script that connects to the Freshdesk API to retrieve the desired data and import it into Google Sheets.
    3. For a more straightforward setup, select a Google Sheets add-on designed for Freshdesk integration or use Actiondesk templates to facilitate the process.
    4. If you prefer to use Zapier, create a Zap that defines the automated workflow between Freshdesk and Google Sheets, such as creating new rows for new tickets or updating contact information.

    Integrating Freshdesk with Google Sheets

    Integrating Freshdesk with Google Sheets can streamline your customer support and workflow management. There are several methods to achieve this integration, each with unique steps and benefits. Whether you choose to write a custom script, utilize a pre-built Add-On, employ Zapier for automation, or leverage Sourcetable for live data sync, you can significantly enhance the efficiency of your customer support operations.

    Custom Scripting with Google Apps Script

    To create a custom integration between Freshdesk and Google Sheets, you can write a script using Google Apps Script. This approach requires programming knowledge but offers flexibility and the ability to customize the data retrieval and manipulation to fit your specific needs.

    Using Google Sheets Add-Ons

    If you prefer a more straightforward method without the need for coding, you can use an already-built Google Sheets Add-On. This method simplifies the integration process and allows for easy data importation from Freshdesk into your spreadsheets. Additionally, Actiondesk templates can assist in integrating Freshdesk with Google Sheets, making the process even more user-friendly.

    Automating Workflows with Zapier

    Zapier is a powerful tool for automating workflows between Freshdesk and Google Sheets. By creating Zaps, you can automate tasks such as creating and updating tickets, managing leads, adding notes to tickets, and syncing contacts between Freshdesk and Google Sheets. Each Zap can be configured to trigger specific actions, such as creating a new Google Sheets row for every new Freshdesk ticket, streamlining your customer support process.

    Alternative Integration with Sourcetable

    As an alternative to direct integration methods, Sourcetable offers a way to sync your live data from almost any app or database, including Freshdesk, with Google Sheets. This solution can be particularly useful for those looking to avoid manual integration steps or seeking a more dynamic data synchronization experience.

    Common Use Cases

    • Freshdesk logo
      Google Sheets Integration
      Automate workflows by creating freshdesk tickets for new rows in google sheets
    • Freshdesk logo
      Google Sheets Integration
      Add new rows to google sheets automatically from new freshdesk tickets
    • Freshdesk logo
      Google Sheets Integration
      Collect and organize customer information in google sheets from freshdesk contacts
    • Freshdesk logo
      Google Sheets Integration
      Automate the addition of notes to freshdesk tickets from updates in google sheets
    • Freshdesk logo
      Google Sheets Integration
      Automate lead management by integrating freshdesk ticketing with google sheets data entry and reporting

    Frequently Asked Questions

    How can I integrate Freshdesk with Google Sheets?

    You can integrate Freshdesk with Google Sheets by writing a script in Google Apps Script, using an already-built Google Sheets Add-On, or utilizing Actiondesk templates.

    Do I need to integrate each form from Freshdesk to Google Sheets individually?

    Yes, each form needs to be integrated individually.

    How frequently is data from Freshdesk updated in Google Sheets?

    The speed at which data is updated depends on multiple factors, including the number of responses on the form, the number of form revisions, and the presence of monitoring questions.

    What should I do if I encounter an error while setting up the integration?

    If you encounter an error during integration setup, try resolving it by logging in with a different browser.

    Who has the permissions to create integrations between Freshdesk and Google Sheets?

    Only the account administrator can create integrations between Freshdesk and Google Sheets.


    Integrating Freshdesk with Google Sheets harnesses the collaborative and assistive power of Sheets with the robust helpdesk functionalities of Freshdesk. This powerful combination enables seamless management of customer calls, advanced reporting, and analytics, while benefiting from real-time collaboration and assistive features that Google Sheets provides. Utilize ready-to-use integrations to connect with social platforms and manage SLAs, CSAT surveys, ticket forms, and multiple products with ease. However, for a simpler and more streamlined workflow, consider using Sourcetable, which offers a cohesive platform to manage all these tasks without the need for separate integrations. Sign up for Sourcetable today to get started and elevate your customer support and data management to the next level.

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