Freshdesk converts customer requests into tickets, allowing users to unify ticket resolution across channels, automate workflows, measure metrics, and keep on top of customer support. Syncing Freshdesk data to Sourcetable automatically links Freshdesk to all the other apps you use, giving your marketing and support teams the tools they need to create the best customer experience possible.
Syncing Freshdesk data to Sourcetable allows users to compare customer engagement metrics with other key performance indicators quickly and easily, without having to learn SQL or other database languages, making important KPIs available to all members of your team.
Sourcetable brings together key data from Freshdesk and other platforms quickly and intuitively, allowing users to automate processes and free up time to focus on other important aspects of their business.
Sourcetable comes with a full suite of visualization tools for your reporting needs, allowing users to create visually striking dashboards, bar charts, line graphs, burn charts, mapping, scatter plots, and more to share with their teams, highlighting the metrics that matter.
Use out-of-the-box, tried and tested templates to enable data collaboration across your entire organisation
Analyse your Freshdesk customer engagement data instantly in cross-channel reports that pull data from other platforms and services.
Compile all your customer engagement data into a spreadsheet so you can query it and find the business intelligence behind the numbers.
Agent is a person that interacts with the customer to look into his concern or query. It has fields like available, occassional, signature, ticket scope, contact active, email, job type, mobile, name, phone, language etc
Contains association of agent id and group id
Contains association of agent id and role id
Contains name, description and timestamp information of created at and updated at
Contains the company infomation like name, note, description and timstamp information of created at and updated at
Contains the assocation of company id and domain
Contains company id, name, phone, address, email, description, language, twitter id, job title and timezone
The interaction between the agent and a customer is known as conversation, it has fields like contact id, ticket id, body,body text, support email, source and from email
If any attachment is attached during a conversation it is stored in the conversation attachment table, It has fields like conversation id, content type, size, name and attachment url
It has conversation id and email
It has conversation id and email
It has conversation id and email
It has name and description
It has discussion topic id, contact id, body text, body, answer, published, spam and trash
It has discussion category id, name, description, position, forum type, forum visibilty, topics count and post count
Contains discussion forum id, title, user id, locked, published, stamp type, replied by, post count, hits, user votes, merged topic id, sticky, replied at
Contains product id, group id, name, to email, reply email, primary role and active
Contains escalate to, business hour id, name, description, unassigned for and auto ticket assign
It has name and description
Contains name, description and default
The rating which customer gives after having an interaction with the agent. It has fields like survey id, agent id, group id, ticket id, and feedback
It has survey question id, satisfaction rating id and value
It has title and timestamp for created at and updated at
The question which is asked from customer regarding any topic, it has fields like survey id, accepted rating, and label
Contains email config, group, agent, product, company, spam, priority, subject, type, source, status, description, description text, due by and is escalated
It has ticekt id and email
It has ticekt id and email
It has ticekt id and email
It has ticket id, index and tag
It has ticekt id and email
Contains agent, ticket, company, billable, note, timer running, executed at, and start time
Online businesses integrating Freshdesk with Sourcetable can quickly access all relevant data on customer engagement, feedback, chats and automatic email sequences.
Software as a Service
(SaaS) companiesSmall to Medium
sized businessesB2B Platforms
B2C Marketplaces
Freshdesk + Sourcetable
Freshdesk + Sourcetable
Freshdesk + Segment
Freshdesk + Sourcetable
Freshdesk + MySQL
Connect, sync and query your Freshdesk data with data from 30+ other sources, to drive decisions and improve customer experience
Create and share intuitive views and workflow templates based on data from Freshdesk and other platforms, no knowledge of SQL required
Sourcetable allows businesses to pass information to and from other apps automatically, providing customers with the most personalized communication experience possible