Sync Intercom data to Sourcetable
Intercom
All your business data, synced in a spreadsheet.
Find out how to make the most of your Intercom messaging data with Sourcetable
Sourcetable Benefits
Query data quickly & easily
Syncing Intercom to Sourcetable gives your marketing and support teams the tools they need to create the best customer experience, and automatically link Intercom to all other relevant apps.
Accessibility
Syncing Intercom data to Sourcetable allows users to compare customer engagement metrics with other key performance indicators quickly and easily, without having to learn SQL or other database languages, making key customer support data available to all members of your team.
Auto-update your data
Sourcetable brings together key data from Intercom and other platforms quickly and intuitively, allowing users to automate processes and free up time to focus on other important aspects of their business.
Visualizations
Sourcetable’s comprehensive suite of visualization tools lets users create bar charts, line graphs, burn charts, mapping, scatter plots, and more to share with their team and focus on the metrics that matter.
Find out how to get the most from Intercom with Sourcetable
Smart Templates
Use out-of-the-box, tried and tested templates in order to merge databases and enable data collaboration across your entire organisation
Quick Analysis
Analyse your Intercom customer engagement data instantly in cross-channel reports that pull data from other platforms and services.
Ease Of use
Compile all your customer support data into a spreadsheet, query it and find the business intelligence behind the numbers, to improve user experience going forwards
Who uses Intercom data in Sourcetable
📈 Marketing and Advertising professionals
👷🏿 Sales and Sales Ops folk
🚀 Founders
👩🏼💼 Customer Support Professionals
🏢 Ecommerce businesses
Here's a sample of the Intercom data that will be available in your Sourcetable spreadsheets:
ADMIN
The teammates accounts that have access to a workspace
COMPANY_HISTORY
The organisations using the product are called companies, company history contains company id, name, industry, created and modified date etc
COMPANY_TAG_HISTORY
Contains the associations of company, tag, and company history
CONTACT_COMPANY_HISTORY
Contains the associations of company, contact, and company history
CONTACT_HISTORY
Contains the contact information, location, ios and android device details, and admin information
CONTACT_SOCIAL_PROFILE_HISTORY
Contains the association of contact history, contact, name and url
CONTACT_TAG_HISTORY
Contains the association of contact history, contact, and tag
CONVERSATION_ADMIN_HISTORY
Contains the association of conversation history and admin
CONVERSATION_CONTACT_HISTORY
Contains the association of conversation history and contact
CONVERSATION_HISTORY
Contains the assignee information, source information, conversation rating, value, priority and sla name,and status
CONVERSATION_PART_ATTACHMENT_HISTORY
Contains the association of conversation part history, url, and name
CONVERSATION_PART_HISTORY
Contains conversation history, author information, body, created at, assigned to and assigned type
CONVERSATION_TAG_HISTORY
Contains the association of conversation history and tag
TAG
Tag is a label that can be applied to a conversation
TEAM
Team is a group of users, it contains a name and an id
TEAM_ADMIN
Contains an association of team and admin
Sample companies
Online businesses integrating Intercom with Sourcetable can quickly access all relevant data on customer engagement, feedback, chats and automatic email sequences.
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Software as a Service
(SaaS) companies -
Retail online stores
(eCommerce) -
B2B Platforms
-
B2C Marketplaces
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Subscription services
Popular Use Reports & Use Cases
Create reports using Intercom data
Intercom + Sourcetable
See an active list of all Intercom tickets, by type
Intercom + Sourcetable
Segment Intercom customer support tickets by lead source with Segment data
Intercom + Segment
Analyze customer support performance to predict churn
Intercom + Sourcetable
Combine Intercom tickets with user tables from MySQL, Shopify & Stripe for cohort analysis
Intercom + Stripe
What makes Sourcetable special?
Interconnectivity
Connect, sync and query your Intercom customer engagement data with data from 30+ other sources, to drive business decisions and improve customer experience.
Collaboration
Create intuitive workflow templates based on data from Intercom and other platforms, and share among your team quickly and easily
Automation
Automate data from Intercom so you can save time and focus on running your business as successfully as possible
Frequently Asked Questions
How do I sync my Intercom data to Sourcetable?
How easy is it to visualize my Intercom data using Sourcetable?
Which customer support platform works best with Sourcetable – Intercom or Zendesk?