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Sync Freshservice data to Sourcetable


Freshservice is a cloud-based IT Help Desk and IT service management (ITSM) solution that lets businesses simplify their IT operations thanks to features including a ticketing system and self-service portal. It can be used to track ITSM KPIs such as customer satisfaction (CSAT), First Contact Resolution and Average Resolution Time.

Sync Freshservice data to Sourcetable

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Sourcetable logo

Find out how to make the most of your Freshservice marketing automation data with Sourcetable

Sourcetable Benefits

Query and cross-reference data

Freshservice helps IT organizations enhance their service delivery and customer satisfaction, and is notable for its ease of use, speed of setup, customer service features and affordability. Sourcetable can automatically link data from Freshservice to all the other apps you use, giving your IT, marketing and customer support teams the tools they need to create the best customer experience possible.


Query inputs and data from Freshservice alongside findings from multiple other databases and platforms in Sourcetable, without having to learn SQL. Make your ITSM data readily available to everyone on your team, all in one place.


Use Sourcetable to compile key data from Freshservice and other platforms quickly and intuitively, automate processes in one easy-to-use spreadsheet, and free up time to focus on other important aspects of your business.

An example interface to create an automation when sales surpass certain number


Sourcetable comes with a full suite of visualization tools for all your reporting needs - charts, graphs, conditional formatting, pivot tables and more. Create visually striking live dashboards to share with your team and highlight the KPIs that matter.

A simple flow showing how a table converts to a chart easily

Find out how to get the most from Freshservice with Sourcetable

A Magic Wand

Smart Templates

Use out of the box, tried and tested templates to compile and cross-reference Freshservice data while enabling data collaboration across your entire organisation.

A Magic Wand

Quick Analysis

Analyse your ITSM KPIs quickly and easily in intuitive cross-channel reports

A Magic Wand

Ease Of use

Compile all your Freshservice data into a single spreadsheet, identifying key business insights behind the numbers in order to confidently improve your IT service delivery.

Who uses Freshservice data in Sourcetable

👨‍💻 ITSM professionals

👷🏿 Sales and Sales Ops folk

🚀 Founders

👩🏼‍💼 Customer Support Professionals

🏢 Ecommerce businesses

Sample companies

Online businesses integrating Freshservice with Sourcetable can quickly access all relevant data on customer engagement, feedback, chats and automatic email sequences.

  • Software as a Service

    (SaaS) companies
  • Small to Medium

    sized businesses
  • IT Vendors

  • B2B Platforms

  • B2C Marketplaces

What makes Sourcetable special?

A Magic Wand


Connect, sync and query ITSM data from Freshservice alongside findings from 30+ other sources, to drive decisions and improve IT service delivery

A Magic Wand


Create and share visually striking workflow templates based on data from Freshservice and other platforms, no knowledge of SQL required

A Magic Wand


Automate your Freshservice data, tickets and processes, saving valuable time to focus on selling your product

Frequently Asked Questions

How do I sync my Freshservice data to Sourcetable?
Sourcetable is currently in Closed Beta. Sign up to the Beta here to tell us a little about yourself and request information on how to sync your Freshservice data.
What common integrations do people combine with Freshservice?
Sourcetable spreadsheets are designed to be intuitive and user-friendly, so anyone can view key data from Freshservice - and other customer support platforms such as Zendesk and Intercom - at a glance without SQL.

Connect your Freshservice Data

Analyze data, automate reports and create live dashboards
for all your business applications, without code. Get unlimited access free for 14 days.