When comparing Zendesk Explore and Progress DataRPM, businesses are looking at two distinct approaches to business intelligence and analytics. Zendesk Explore focuses on customer service analytics, while Progress DataRPM delivers cognitive predictive maintenance for the industrial IoT sector.
Understanding the strengths and limitations of each platform is crucial for companies aiming to leverage data-driven decision-making effectively. This analysis will provide a clear comparison between the two, helping businesses determine the best fit for their specific needs.
In addition to examining Zendesk Explore and Progress DataRPM, we'll explore how Sourcetable offers a compelling alternative to traditional business intelligence tools with its modernized, spreadsheet-like interface.
Zendesk Explore is a reporting and analytics tool designed to measure and understand the entire customer experience. As part of Zendesk's Suite, it is integrated with Support and Sell plans, facilitating data-driven decisions. Initially, Explore was exclusive to Zendesk Support Professional and Enterprise plans but has since become more widely available.
Explore offers various features, including scheduling and sharing dashboards, access roles, custom fields, and an hourly data refresh rate. It enables users to create custom reports from over 500 customization options and to visualize data through more than 20 chart types. Explore's intelligent visualization selector assists in choosing the optimal chart type automatically.
For users with legacy needs, Explore Legacy is available as a free version, mirroring the capabilities of Explore Professional. It includes advanced scheduling and sharing features, although it does not provide access to features released after October 11, 2022.
Zendesk Explore is a reporting and analytics tool designed for businesses to analyze and visualize their customer service data. It is included in Zendesk Suite and is also available for Zendesk Support and Sell plans, supporting a range of plan types from Lite to Enterprise. This tool was previously accessible only with Zendesk Support Professional and Enterprise plans.
Explore provides functionalities such as scheduling and sharing dashboards both within and outside of Zendesk, customizing roles from viewer to admin, and using Support Enterprise custom roles for permission assignment. It supports granular editor authorizations, an hourly data refresh rate, and includes over 500 customization options for reports, along with more than 20 visualization types. The intelligent visualization selector and advanced dashboard customizations further enhance reporting capabilities.
The free version of Zendesk Explore, known as Explore Legacy, offers all features available in Explore Professional, along with additional advanced scheduling and sharing capabilities. However, it does not include features released after October 11, 2022.
Zendesk Explore is a reporting and analytics tool primarily integrated with Zendesk's suite of services. It has garnered 123 ratings with an average score of 4.2. Progress DataRPM, created by Progress, is a competing analytics service with 2 ratings and a higher average score of 4.5. The larger number of ratings for Zendesk Explore suggests a more extensive user base.
Zendesk Explore includes a wide range of features, such as scheduling dashboards, sharing capabilities outside of Zendesk, access roles, and a real-time dashboard. It offers customization with 500+ options for reports and 20+ visualization types. Explore is available in various plans, including the Suite, Support, and Sell plans, and it offers a free version named Explore Legacy. Progress DataRPM's specific features are not detailed in the provided facts.
Zendesk Explore was initially only available with Zendesk Support Professional and Enterprise but is now included in the Suite. Explore Legacy, the free version, matches Explore Professional in features but does not include updates released after October 11, 2022. In contrast, the inclusion of Progress DataRPM in various service plans is not specified.
Zendesk Explore provides granular user permissions with viewer, editor, and admin roles, and uses Support Enterprise custom roles for permission assignments. It offers hourly data refresh rates and supports multi-select and multi-line custom fields. Progress DataRPM's approach to user segmentation and report customization has not been provided.
Progress DataRPM has 2 ratings, while Zendesk Explore has 123 ratings.
Progress DataRPM has a rating of 4.5, whereas Zendesk Explore has a rating of 4.2.
Progress DataRPM is made by Progress.
For organizations seeking an efficient way to centralize and manage data, Sourcetable presents itself as a robust alternative to Zendesk Explore and Progress DataRPM. Its unique spreadsheet-like functionality integrates multiple data sources, streamlining the data query process.
Sourcetable's real-time data extraction capabilities enable users to access and manipulate data instantly, offering a practical solution for those accustomed to the versatility of spreadsheet interfaces. This approach simplifies data analysis, offering an intuitive platform for businesses to gain actionable insights.
With an emphasis on usability, Sourcetable caters to users looking to consolidate their data management tools, providing a singular, cohesive environment for all data-related tasks. This positions Sourcetable as a competitive option for data analysis and business intelligence.
When weighing Zendesk Explore against Progress DataRPM for business intelligence needs, consider the unique features each offers. Zendesk Explore provides robust customer service analytics, tailored for Zendesk users, while Progress DataRPM delivers cognitive predictive maintenance for industrial IoT.
Both tools serve specific sectors with their specialized functionalities, but may not cover all the analytical needs of a diverse business.
Sourcetable offers a modern solution by integrating a powerful, AI-driven spreadsheet that centralizes data from various services. This innovative approach can render traditional business intelligence tools obsolete.
To experience the efficiency of Sourcetable and streamline your data analysis processes, book a demo today.