Choosing the right analytics platform can significantly impact your business intelligence capabilities. Zendesk Explore and GoodData Platform are two leading options, each with distinct features and benefits.
This comparison will help you understand the differences between Zendesk Explore's deep integration with Zendesk services and GoodData Platform's extensive customization options. We will also discuss how Sourcetable offers a contemporary alternative to traditional business intelligence tools with a user-friendly, spreadsheet-like interface.
Zendesk Explore is a reporting and analytics platform designed to provide insights into customer service operations. It includes a suite of features for scheduling, sharing, and customizing dashboards and reports. With granular access roles and permissions, Explore caters to viewer, editor, and admin users, allowing for tailored access and control over datasets and dashboards.
Zendesk Explore offers access roles that utilize Support Enterprise custom roles for assigning permissions. Editor authorizations are granular, ensuring control over what users can view and edit.
The platform supports an hourly data refresh rate and includes custom fields, such as multi-select and multi-line options. Over 500 customization choices are available for reports, alongside 20+ visualization types and an intelligent selector for optimal chart representation.
Advanced dashboard customization options are provided, with capabilities for real-time data display. Dashboards can be scheduled for delivery to both agents and end users, and shared with specific agents or groups. A feature to test emails before delivery enhances communication accuracy.
Administrators can view the current plan type in the billing section of the Admin Center, ensuring transparency and ease of management.
Zendesk Explore is a reporting and analytics tool included with Zendesk Suite and available for Zendesk Support and Sell plans. Initially exclusive to Zendesk Support Professional and Enterprise, Explore now extends to the Lite, Team, Growth, and Enterprise plans. Offering a comprehensive set of features for data analysis, Explore provides users with customizable report options, dashboard sharing capabilities, and an array of visualization types.
Explore includes scheduling and sharing dashboards with end users, both inside and outside Zendesk. It supports access roles such as viewer, editor, and admin, as well as custom roles from Support Enterprise. Explore features granular editor authorizations, an hourly data refresh rate, custom fields including multi-select and multi-line, and over 500 customization options for reports. It also boasts more than 20 visualization types, an intelligent visualization selector, real-time dashboards, and advanced dashboard customization.
The free version, Explore Legacy, mirrors the features of Explore Professional, with added advanced scheduling and sharing functionalities. However, it does not include features released after October 11, 2022. Explore Legacy remains a solution for users migrating from Insights, offering a familiar suite of analytical tools.
GoodData Platform has a rating of 4.3 out of 5 based on 104 ratings, while Zendesk Explore is rated slightly lower at 4.2, with 123 ratings. Interestingly, both platforms have a 0% recommendation rate, indicating that users may not advocate for either service despite the ratings.
Zendesk Explore is a reporting and analytics tool tightly integrated with other Zendesk products. It was not part of the Suite until February 1, 2021, but is now included in the Suite, Support, and Sell plans. GoodData Platform's feature specifics are not listed, but it serves as a standalone business intelligence platform that could potentially cater to a wider range of data analytics needs.
Explore Legacy, the free version of Explore for users migrated from Insights, matches the features of Explore Professional and includes advanced scheduling and sharing capabilities. However, it lacks access to features released after October 11, 2022. The GoodData Platform's approach to legacy features and updates is not provided.
Zendesk Explore offers extensive customization with over 500 options for custom reports and 20+ visualization types, including an intelligent visualization selector. User permissions are granular, with viewer, editor, and admin roles, and the option to use Support Enterprise custom roles. GoodData Platform’s customization and permission features are not detailed.
The Zendesk Explore plan boasts an hourly data refresh rate and supports custom fields, including multi-select and multi-line types. This suggests a focus on providing timely data and accommodating complex data structures. The data refresh rate and custom field support for GoodData Platform are not specified.
Both Explore and Explore Legacy allow for scheduling dashboards for delivery to agents and end users, as well as sharing dashboards outside of Zendesk. GoodData Platform’s scheduling and sharing capabilities are not mentioned, making it difficult to compare this aspect.
Zendesk Explore is rated 4.2, while GoodData Platform is rated 4.3.
Zendesk Explore has 123 ratings, and GoodData Platform has 104 ratings.
Both Zendesk Explore and GoodData Platform are rated 0% willing to recommend.
For businesses looking beyond Zendesk Explore and GoodData Platform, Sourcetable offers a unique blend of simplicity and power in data analytics. Its no-code, spreadsheet-like interface allows for seamless data querying, blending the familiarity of Excel with the sophistication of a BI tool. This ensures accessibility for non-technical team members, optimizing the collaborative process.
With Sourcetable, users can handle extensive bulk CSV analysis and sync over 100 types of data connectors, offering a versatile solution for data aggregation. The platform's ability to create live charts, dashboards, and automated reports without coding bridges the gap between data storage and business intelligence, providing a comprehensive overview of your data landscape.
Key to Sourcetable's appeal is its turnkey data warehouse capability, which centralizes large volumes of data securely with end-to-end encryption. Unlike Zendesk Explore and GoodData, Sourcetable emphasizes data collaboration and flexibility, allowing users to publish charts with embedded visualizations directly into web pages and blogs for real-time data sharing.
The platform's AI Assistant and built-in templates further streamline report creation, making Sourcetable a robust alternative for teams seeking an efficient, collaborative, and integrated approach to data analysis and reporting.
When comparing Zendesk Explore and GoodData Platform, businesses must consider their specific analytics needs. Zendesk Explore provides seamless integration with Zendesk products, offering a specialized tool for customer service analytics. GoodData, on the other hand, delivers a broader BI platform that caters to a wide range of data analytics requirements across different industries.
However, for a modern approach to data analysis, Sourcetable offers an AI-powered spreadsheet that integrates data from various services. This innovative tool reduces the complexity and replaces the need for most traditional business intelligence tools. To streamline your data analysis processes, book a demo for Sourcetable today and experience the future of business intelligence.