Google Sheets Integration

Integrate Activechat with Google Sheets

Jump to


    Integrating ActiveChat with Google Sheets unlocks a world of efficiency and intelligence for businesses that rely on conversational AI and data management. By utilizing ActiveChat's robust conversational automation and Google Sheets' versatile spreadsheet functionalities, organizations can streamline their operations, enhance customer interactions, and make informed decisions based on real-time data. This synergy not only simplifies workflows but also elevates the customer experience with personalized and timely responses. Whether you're looking to optimize your contact center analytics or enrich your organizational knowledge management, the integration between these two powerful platforms is essential.

    On this page, we'll delve into why integrating ActiveChat with Google Sheets is a strategic move for forward-thinking enterprises, what you need to set up the integration, and the step-by-step process on how to bring these platforms together. We'll explore practical use cases that demonstrate the value of this integration in various business scenarios. Additionally, we will provide guidance for troubleshooting your ActiveChat integration with Google Sheets, ensuring a smooth and efficient operation. Lastly, we'll answer some common questions in a Q&A section, aiming to help you maximize the benefits of this powerful integration.

    Setting Up Integration Between ActiveChat and Google Sheets

    Integrating ActiveChat with Google Sheets enhances your chatbot's capabilities, allowing it to search, access, and edit spreadsheet data directly. This seamless connection utilizes specialized blocks to interact with your Google Sheets data. Here is what you need to set up the integration.

    1. Ensure that you have an Activechat account with the ability to access the integration settings.
    2. Have a Google account with Google Sheets that you wish to integrate with your Activechat chatbot.
    3. Confirm that the Google account you intend to use has the spreadsheets you want the chatbot to interact with.
    4. Visit the "Settings – Integrations" section in the Activechat bot menu to initiate the integration process.
    5. Click on the gear icon in the "Google" integrations tile within the Activechat interface.
    6. Proceed by clicking "Connect" to open the Google account authentication window.
    7. Select the Google account that has the spreadsheets you want to use.
    8. Grant the necessary permissions by clicking "Allow" to complete the connection.

    Integrating ActiveChat with Google Sheets

    ActiveChat integration with Google Sheets provides a versatile way to handle spreadsheet data directly through your chatbot interface. This integration is achieved using three basic blocks: GS-SEARCH, GS-UPDATE, and GS-GALLERY, each serving a unique purpose in the interaction between ActiveChat and Google Sheets.

    Using GS-SEARCH to Retrieve Data

    The GS-SEARCH block is designed to search for specific data within a Google Sheets spreadsheet. It returns the cell values found as user attributes in the chatbot, allowing for a seamless data retrieval process.

    Using GS-UPDATE to Edit Data

    To modify data in your spreadsheet, the GS-UPDATE block is utilized. This function sets new values for specified cells in a spreadsheet row, enabling real-time updates to the data through the chatbot interface.

    Using GS-GALLERY to Display Data

    The GS-GALLERY block is capable of displaying a dynamic gallery in the chatbot that is built from the spreadsheet data which meet the search criteria. This provides an interactive and visual representation of the data for users.

    Alternative: Using Sourcetable

    As an alternative to direct integration blocks, Sourcetable offers a solution to sync live data from various apps or databases, which can potentially be used alongside or instead of the traditional integration methods.

    Common Use Cases

    • A
      Google Sheets Integration
      Storing chatbot data such as delivery orders in a google sheets document
    • A
      Google Sheets Integration
      Displaying a gallery of products from a spreadsheet in the chatbot interface
    • A
      Google Sheets Integration
      Allowing users to check the status of their orders through the chatbot
    • A
      Google Sheets Integration
      Enabling users to leave comments for couriers via the chatbot
    • A
      Google Sheets Integration
      Using google sheets to trigger chatbot skills with specific keywords


    Integrating ActiveChat's conversational AI platform with Google Sheets' cloud-based spreadsheet tool empowers businesses to streamline their operations, enhancing real-time collaboration, and automating customer interactions. By leveraging ActiveChat's capabilities such as live chat automation, self-service automation, and contact center analytics in tandem with Google Sheets' intelligent features and seamless connectivity with other Google apps, organizations can optimize their conversational marketing and knowledge management efforts. Running on-premise or on a private cloud, ActiveChat ensures lifetime support without recurring fees, complementing Google Sheets' security, compliance, and cross-device functionality. However, instead of navigating the complexities of integration, consider using Sourcetable—a solution specially designed to unify these functionalities. Sign up for Sourcetable today to streamline your workflow and capitalize on these robust features.

    Connect your Activechat Data

    Analyze data, automate reports and create live dashboards
    for all your business applications, without code. Get unlimited access free for 14 days.