Excel Integration

Integrate Servicenow with Excel

Jump to


    Welcome to the comprehensive resource for integrating ServiceNow with Excel, a transformative approach that enhances data management and analysis for your organization. In today's fast-paced business environment, the ability to swiftly access and manipulate live data is pivotal. By integrating ServiceNow—a cloud-based platform that automates IT Business Management—with Excel, you unlock a powerful synergy that streamlines workflows, increases productivity, and provides dynamic, up-to-date insights. This integration empowers users to read, write, and update various data structures like Schedules and Syslogs directly from Excel, ensuring that your data is always fresh and actionable.

    On this page, we'll delve into the critical aspects of ServiceNow and Excel integration. Discover the importance of this integration and the benefits it brings to your business operations. Learn what prerequisites are needed to set up the integration, such as enabling the Developer tab in Excel and referencing specific libraries. We will guide you through the process of establishing a live connection between Excel and ServiceNow, leveraging web services, and utilizing the Rest API Explorer for optimal data manipulation. Explore real-world use cases that illustrate the practicality and efficiency gains from this integration. Additionally, we'll provide troubleshooting tips for common integration challenges and answer frequently asked questions to ensure a seamless experience with your ServiceNow integration within Excel.

    ServiceNow Excel Integration Methods

    Integrating ServiceNow with Excel offers various methods to facilitate seamless data exchange and manipulation. This integration leverages the powerful capabilities of both platforms, enabling users to connect to live ServiceNow data directly from Excel. By using the ODBC drivers and Microsoft Query, Excel can import, read, write, and update data, streamlining workflows and enhancing productivity.

    Using the ServiceNow ODBC Driver

    The ServiceNow ODBC driver is a vital tool that allows for real-time connectivity between ServiceNow and Excel. It supports ODBC connectivity, enabling applications like Excel to perform data operations directly on ServiceNow data. With the help of OAuth for authentication, users can securely access and manipulate ServiceNow data within Excel.

    Importing Data with Microsoft Query

    Excel's integration with ServiceNow can be achieved using Microsoft Query, which facilitates the import of ServiceNow data into Excel spreadsheets. This method utilizes the CData ODBC driver for ServiceNow to create a link between the two applications, allowing users to execute structured queries and import data directly into Excel.

    Parameterized Queries with Microsoft Query

    The CData ODBC driver for ServiceNow enhances the querying capabilities in Excel by allowing the use of parameters with Microsoft Query. This feature enables users to design dynamic queries where values can be provided from cells within a spreadsheet, offering a more flexible and interactive data retrieval process.

    Sourcetable Integration

    Integrating ServiceNow with Sourcetable

    Integrating ServiceNow with Sourcetable instead of relying on traditional Excel spreadsheets offers numerous benefits. Sourcetable provides a dynamic and automated approach to data management by syncing live data from a variety of apps or databases. This not only ensures that your data is up-to-date but also reduces the risk of human error associated with manual data entry in Excel.

    With Sourcetable, automatic data pulls from ServiceNow can be set up, streamlining workflows and saving valuable time. The intuitive spreadsheet interface is similar to Excel, making the transition smooth while delivering powerful automation and advanced business intelligence features. This integration allows for better data analysis and reporting, enabling informed decision-making based on the most current data.

    Common Use Cases

    • S
      Excel Integration
      Creating dynamic reports in Excel with live ServiceNow data
    • S
      Excel Integration
      Performing data analysis on ServiceNow data using Excel tools
    • S
      Excel Integration
      Importing ServiceNow data into Excel for ad-hoc querying
    • S
      Excel Integration
      Generating charts and graphs in Excel based on ServiceNow data
    • S
      Excel Integration
      Consolidating ServiceNow data with other data sources in Excel for comprehensive insights

    Frequently Asked Questions

    Can the 'Get Data - From Web' feature in Excel be used to connect directly to ServiceNow?

    This is a common question, but based on the provided facts, there is no direct information to confirm the use of Excel's 'Get Data - From Web' feature to connect to ServiceNow. To integrate Excel with ServiceNow, other methods such as Logic Apps might be used to process the data in Excel for creating incidents in ServiceNow.

    Is there a URL that can be used to export a report from ServiceNow as a CSV?

    Exporting a report from ServiceNow as a CSV is a frequent inquiry. While the given facts do not specify a URL or process for exporting reports directly, ServiceNow's integration capabilities such as the Import Set and transform map suggest that there could be methods to export or integrate data which may include reports.

    How can I ensure that the data in Excel does not get stale when integrating with ServiceNow?

    To prevent data in Excel from becoming stale when integrating with ServiceNow, a recurring schedule may be set up to check for pending records in an Excel spreadsheet. This ensures that the data being used to create incidents in ServiceNow is up-to-date.

    How can Power Query be used to connect Excel to ServiceNow?

    Although Power Query is mentioned as a tool to connect Excel to ServiceNow, the provided facts do not include specific details on how to use Power Query for integration. Users typically seek guidance on this process, indicating that it is a common integration method.


    In conclusion, integrating ServiceNow with Excel streamlines your workflow by allowing real-time connectivity to ServiceNow data, thus empowering you to read, write, and update various elements such as schedules, timelines, and logs directly within Excel. Utilizing tools like the CData ODBC driver and Microsoft Query enhances this integration, making data manipulation both efficient and dynamic. Best practices suggest leveraging Logic Apps, storing files on OneDrive or SharePoint, and employing specific Excel actions to maintain data integrity and workflow automation. However, if you want to bypass this complexity and seek a more straightforward solution, consider using Sourcetable. Sign up for Sourcetable to get started with a seamless integration experience.

    Connect your Servicenow Data

    Analyze data, automate reports and create live dashboards
    for all your business applications, without code. Get unlimited access free for 14 days.