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Connect Freshdesk to Sourcetable, and analyze support data with AI

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A B C D E
1
Ticket #
Subject
Created
Status
Priority
2
#8934
Payment error
2025-12-14
Open
Urgent
3
#8933
Account access
2025-12-13
Resolved
Medium
4
#8932
Feature request
2025-12-12
Pending
Low
5
#8931
Mobile app bug
2025-12-11
Open
High
6
#8930
Billing inquiry
2025-12-10
Resolved
Medium
7
#8929
Integration setup
2025-12-09
Pending
Low
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Made with: Sourcetable Sourcetable

Use Freshdesk, show me resolution times and agent performance

“I used to export Freshdesk ticket data and manually create support reports. Now I analyze customer support metrics with plain English queries.”

— Customer Support Manager

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Frequently Asked Questions

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How do I connect Freshdesk to Sourcetable?
Connect your Freshdesk account to Sourcetable by clicking "Start connecting" and authenticating with your Freshdesk credentials. Once connected, you can query tickets, agents, and customer data directly from your spreadsheet using natural language commands.
What can I do with the Freshdesk connector?
The Freshdesk connector lets you analyze support tickets, track agent performance, monitor response times, calculate CSAT scores, identify support trends, segment tickets by category, measure SLA compliance, and automate support reporting workflows. Query your Freshdesk data using plain English.
Can I analyze my Freshdesk support data with AI?
Yes! Analyze your Freshdesk data using plain English queries. Ask questions like "Show me average resolution time by priority" or "Which agents have highest CSAT scores?" or "Create a chart showing ticket volume trends." Sourcetable's AI will query automatically.
Is my Freshdesk support data secure?
Yes. Sourcetable uses OAuth 2.0 authentication and encryption to connect to your Freshdesk account. Your credentials and support data are encrypted both in transit and at rest. We follow enterprise security best practices.
How often does my Freshdesk data sync with Sourcetable?
Your Freshdesk data syncs automatically when you open your spreadsheet or run a query. You can manually refresh at any time to get the latest tickets and metrics.
How is this different from Freshdesk Reports?
Unlike Freshdesk's built-in reports, Sourcetable lets you analyze data using natural language. Create custom reports instantly, combine Freshdesk data with other sources, and get AI-powered insights without complex dashboard building.
Can I access custom ticket fields from Freshdesk?
Yes! When you connect Freshdesk to Sourcetable, you can access all standard and custom ticket fields. Query custom fields and use them in your analysis.
How does Sourcetable replace my manual Freshdesk reporting workflows?
Instead of exporting reports and creating charts manually, run any analysis instantly by asking in plain English. Questions like "Show me this week's average response time" get answered in seconds.
What data sources does Sourcetable support?
We support spreadsheets, databases, and applications. View all at sourcetable.com/connectors.
Can I generate data visualizations?
Yes! Generate visualizations for Freshdesk data showing ticket trends, agent performance, CSAT scores, and more.
What data science tools are available?
Use Python, SQL, NumPy, Pandas, Matplotlib, and Plotly to analyze your Freshdesk data.
Is this free?
Yes! Sourcetable is free. AI features have limits. Upgrade to Pro plan for more credits.
Is there a discount for students?
Students get 50% off. Email support@sourcetable.com.
Is Sourcetable programmable?
Yes. Use formulas or ask AI to write code.
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Sourcetable + Freshdesk

Turn your support data into actionable insights.

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